1. Training Objectives:
The primary objective of this training is to provide participants with fundamental communication principles and proper business correspondence guidelines. The training emphasizes the role of verbal and non-verbal communication, enhancing communication effectiveness, and improving written communication skills. Through theoretical and practical knowledge, participants will develop essential communication abilities and learn how to prepare professional business correspondence effectively.
Who Can Participate ?
This training is open to everyone, especially:
- Managers, executives, and professionals
- Employees involved in business correspondence
- Company representatives and sales professionals
- Team members and individuals seeking to improve workplace communication
2. Training Outcomes:
Participants who successfully complete this training will acquire the following skills:
- Understanding theoretical and practical methods for effective communication and business correspondence.
- Mastering the communication process and the necessary skills to optimize it.
- Learning the fundamentals of business writing and non-verbal communication.
- Gaining knowledge of listening techniques and body language analysis.
3. Training Program:
- Introduction:
- Getting acquainted with participants, discussing objectives and expectations.
- What is Communication?
- Basic concepts and importance of communication.
- Types of communication: differences between verbal and non-verbal communication.
- Communication Process:
- Stages of communication and influencing factors.
- Communication goals and strategies for effective interaction.
- Communication Skills and Tips:
- Developing essential communication skills.
- Practical recommendations to enhance communication effectiveness.
- “I-You” Language Approach:
- The role of “I-You” language in communication.
- Understanding its impact and proper usage.
- Listening Techniques:
- Differences between active and passive listening.
- The role of listening in communication and ways to improve it.
- Body Language:
- Analysis of body language: its significance in presentations and communication.
- Understanding gestures, hand movements, and facial expressions in communication.
- Business Correspondence:
- Structure and writing rules of professional business letters.
- Common mistakes in written communication and how to avoid them.
- Visual Support:
- Using visual elements such as charts, tables, and graphics in presentations.
- Enhancing written communication with visual aids.
- Conclusion and Training Evaluation:
- Wrapping up the training and assessing participants’ performance.
- Discussion on practical applications of the training content.
4. Training Details:
- Duration: 2 days
- Number of Participants: Minimum 8
- Languages: Azerbaijani and English
- Certification: A certificate will be awarded to participants who successfully complete the training.